Developed in consultation with our customers, colleagues and stakeholders, we have identified four priority areas:

• Homes and neighbourhoods that are safe, high quality and sustainable
• Customer care: Responding and resolving with respect
• Developing new homes to meet customers’ needs
• A strong, sustainable and effective organisation

Our vision is to provide homes that our customers love to live in.

• The values which underpin everything we do are:
• Caring by nature: We put people at the heart of everything we do.
• Working better together: We collaborate and create opportunities to innovate and improve.
• Thinking for the future: We understand and anticipate long term needs and expectations. We take care to manage the lasting impact we have on everything around us.
  
  You can read our corporate strategy in full.